If you’ve ever locked yourself out of your car or home, you know what a hassle it can be. Your first thought is to get someone to help you out of your situation. If a family member or friend can’t deliver a spare set of keys, your next call might be to a local locksmith. But before you make that call, consider this: According to detroit locksmith, some locksmiths advertising in your local telephone book may not be local at all. They may not have professional training. What’s more, some of them may use intimidating tactics and overcharge you.
What’s the best way to pick a reputable locksmith? Consider researching locksmiths before you need one, the same way you would a plumber, electrician, or other professional. That works well if you’re looking to have some security work done at your home, like installing deadbolts on the exterior doors of your house, or a safe in your bedroom.
If you find a locksmith in the phone book, on the Internet, or through directory assistance, and a business address is given, confirm that the address belongs to that locksmith.
Get an estimate for all work and replacement parts from the locksmith before work begins. In cases of “lock-outs” (being locked out of your car or home), most legitimate locksmiths will give you an estimate on the phone for the total cost of the work.
- Ask about additional fees before you agree to have the locksmith perform the work. Companies may charge extra for responding to a call in the middle of the night. Ask if there is a charge for mileage, or a minimum fee for a service call.
- If the price the locksmith provides when he arrives doesn’t jibe with the estimate you got on the telephone, do not allow the work to be done.
- Never sign a blank form authorizing work.
- In situations where you have more time, check out locksmiths with your state Attorney General, local consumer protection agency, and the Better Business Bureau to make sure there are no unresolved complaints on file. This is true whether you need a locksmith for a one-time job, or you want to hire someone to work for you on a continuing basis. You must be able to trust your locksmith. You don’t want to give access to the locks for your home, car, or place of business to just anyone.
- Once you’ve found a reputable locksmith, keep the company’s name and contact information in your wallet and address book at home or at work. You also may want to program this information into your home and cell phones. This can save you time and trouble the next time you need these services.
If you have a problem with a locksmith, try to resolve the dispute with the company first. Make sure you act quickly. Some companies may not accept responsibility if you fail to complain within a certain time. If you can’t get satisfaction, consider contacting your local consumer protection agency for information and assistance.